Accessibility at the Basilica Cistern

Information for visitors with mobility needs and other disabilities.

The Basilica Cistern has been significantly updated to improve accessibility for all visitors. This page provides details on wheelchair access, facilities, and policies for visitors with disabilities. For information on free entry for disabled visitors and their companions, please see the free & reduced tickets page.

Wheelchair Access

The Basilica Cistern is wheelchair accessible. A dedicated entrance on Alemdar Street (near the exit) features a platform lift that bypasses the main 52-step staircase, taking visitors down to the cistern level. Staff are available to operate the lift.

Walkways and Surfaces

Inside, the tour route consists of raised metal walkways that are wide enough for wheelchairs and have railings. The paths are flat and cover the entire visitor area, including the route to the Medusa heads. Please be aware that the environment is damp, and surfaces can be slippery.

Accessible Toilets

An accessible restroom is available at ground level near the entrance and exit area.

Support Offered

Services and policies for an accessible visit

Platform Lift

A platform lift provides step-free access to the cistern, avoiding the main staircase. Staff assistance is provided.

Free Companion Ticket

Visitors with disabilities can enter for free, and one accompanying companion is also granted free admission. Proof of disability is required.

Assistance Animals

Certified assistance animals are welcome inside the Basilica Cistern.

Accessibility FAQ

Your questions answered

Do I need to bring my own wheelchair?
Yes, the Basilica Cistern does not provide wheelchairs for loan. Visitors who require a wheelchair must bring their own.
Is the entire cistern accessible?
Yes, the raised walkways installed during the 2022 renovation allow access to all public areas of the cistern, including the Medusa head columns.
How do I get a free ticket for a disabled visitor and companion?
Free admission is granted at the entrance upon presentation of official proof of disability. Please see our free tickets page for more details.
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